Shipping Policy for Homeomart.net
Introduction
Welcome to Homeomart.net. This Shipping Policy applies to all products purchased through Homeomart , operated by Indibuy Pvt Ltd. Understanding our shipping practices and policies helps ensure a smooth experience for our customers.
For our international customers, we accept payments in US dollars. We take extra precautions to ensure your order is well-packaged and all necessary documentation is in place. You’ll receive dispatch details within 3-5 days of placing your order. Please note that customs procedures may vary, and while we assist with all export-related documentation, coordination with local authorities may be required in case of hold-ups. Any customs duties or additional documentation required will be the responsibility of the customer.
- Shipping Mode
All parcels are dispatched exclusively through Air Courier mode to ensure swift and secure delivery.
- Shipping Partners
We have partnered with leading courier services including India Post, FedEx, DHL, and Aramex, ensuring reliable and efficient delivery of your orders.
- Pick-Up and Drop Ship Options
– Pick-Up: Customers have the option to pick up their orders directly from our designated locations.
– Drop Ship: Customers can request for a drop ship, subject to the availability and policies of the courier partner.
- Turnaround Time (TAT)
– The TAT for deliveries depends on the destination country and the courier partner.
– We endeavor to process and dispatch orders promptly; however, delivery times vary based on location and courier efficiency.
- Remote Area Charges
– Some destinations, like Australia, may incur additional ‘Remote Area’ charges, which will be communicated and charged accordingly.
- Customs Clearance
– We handle all necessary documentation for customs clearance in the shipping country.
– However, if a parcel is held up at customs in the destination country, it is the responsibility of the customer to coordinate locally for clearance.
– Any additional documentation required for such clearance will be provided by us upon request.
- Responsibilities
– The customer is responsible for providing accurate shipping information.
– Homeomart.net is not liable for delays or losses caused by incorrect or incomplete information provided by customers.
- Tracking
– Once dispatched, customers will receive a tracking number and details to monitor the progress of their shipment.
- Shipping Charges
– Shipping charges vary depending on the destination, size, and weight of the package.
– All applicable shipping charges will be clearly indicated at the time of checkout.
- International Shipping
– For international shipments, customers are responsible for any applicable duties and taxes imposed by the destination country.
- Order Modification
– Once an order is dispatched, modifications to shipping details cannot be accommodated.
12. Handling Rejects and Damage Claims
– We aim to deliver your order in perfect condition. In the unlikely event of damage during transit, we will work diligently to resolve the issue to your satisfaction. However, please note that no claims or refunds will be entertained in cases where customs authorities reject the parcel.
13. Delivery Turnaround Time (TAT)
– Delivery times vary depending on the destination and may be influenced by customs procedures or peak season backlogs. Customers are responsible for managing any additional formalities required by their country.
14. Responsibilities
– Customer Information: The customer is responsible for providing accurate shipping details. Delays or losses due to incorrect or incomplete information will not be covered by Homeomart.
– Tracking: Upon dispatch, customers will receive a tracking number to monitor their shipment’s progress.
Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer support team.
