Frequently asked Questions about ordering Homeopathy Medicines Online
Q. Is my order shipped? When will it get shipped
A. Once we receive your epayment, we process the order and ship it to you within 24 – 36 hours or more in some cases. If payment has not come through (due to technical glitches) we will inform you but that is usually rare. If it is a COD order, our telecalling executive will call and confirm the order clearly informing you the COD charges and number of days for delivery (depending on your pincode). Only when you confirm orally or by mail, the order is dispatched and updated
Q. I have placed my order for Homeopathy medicines online. Where can i track the status?
A. We understand the importance of speedy delivery of medicines at your doorstep. We take all efforts to ensure that the medicines are properly packed and sent to you in the least possible time. Once your order is dispatched, we update status of your homeomart order by mail & SMS. If you drop us a mail in case of delay, that will be promptly escalated to courier office and replied too. We are in the process of implementing a homeomart order tracking app on our website where you can check the status of your order anytime.
Q. I have ordered the wrong homeopathy medicine, how can i change my order?
A. Sometimes it is likely that you have selected the wrong medicine or brand or size etc, and it is possible to change or modify your online homeopathy order at no extra cost with us! We are just a mail or call away to help you modify your order. You can log into homeomart and cancel your order and reorder again or ask us to help you with the process.
Q. I am unable to select a product and check out. I cannot select the size option?
A. Sometimes the homeopathy medicine or product that you wish is unavailable with us (either due to supply issues or high demand). When we stock out the product, you will not be in a position to select the size drop down. Either you can add to wish list or drops us a mail, we will inform you upon availability
Q. I am trying to checkout in $ but the currency changes back to INR at the time of checkout. Unable to proceed further
A. Our store base currency is INR and due to system limitations checkout is restricted to base currency only. We are working to improve this. Further as Paypal & Stripe payment gateway is not supported currently, you will be unable to checkout. We can help you with your order manually (which is simple & easy)
Q. I have received a damaged or wrong medicine, what should i do?
A. We take extra care to ensure that you get the right homeopathy medicine and in safe condition. But sometimes due to human oversight or improper handling (by courier) you may receive a wrong parcel or in damaged condition. Please ensure that you check the outer contents of the package before you acknowledge the parcel from courier boy. If you see any visible signs of leakage or damage, please refuse the parcel and mention your comments in delivery tracking sheet. You can use this form to contact us for speedy replacement. In case of wrong product received, pls drop us a mail with product image, we will rectify it to your satisfaction.
Q. The homeopathy medicine I am look for is not available on your site. How can i order it?
A. Homeopathy is a vast field and there are thousands of medicines of every conceivable form, size, potency and offerings. It is our endeavor that you get all of it under one roof – here! You may not find a medicine that is currently not listed on our site but that does not mean it is not available with us. Even if it is not on our shelf we will strive to get it for you, just drop us a line with medicine name, size, potency and we will procure it for you
Q. Do I have to pay Customs duty additionally after placing International Order
A. We have the necessary license and exemptions and do the necessary export paperwork at our end to ensure that you get your parcel without any hassles. However sometimes parcels are held for additional scrutiny and may or may not be subject to additional fee or paperwork. In case of paper work we will assist you additionally if any document is required from our end.
Q. What is the order delivery time to USA, UK, Australia, etc?
A. We send by expedited International couriers. You get delivery to US (4-6 days), UK (4-6 days), Australia (5-8 days), South East Asia like Singapore, Thailand, Malaysia (5-8 days), Middle East like Dubai, Israel etc (8-10 days). For certain countries we send by India Post only which may take a few days more than stipulated time
Q. I have a suggestion/feedback
A. We value your suggestion and feedback in improving our service. It is our aim to delight you with your online homeopathy shopping experience. We are all ears, use the form to drop us a line or two and we will acknowledge and act upon it.
Contact Homeomart, the leading Online Homeopathy Store, for Homeopathy medicines advise or product query, purchase related inquiry (status of your order, shipping tracking details), get help with online doctor consultation or for any information and suggestion. We will be happy to respond or help you
Online Ordering of Homeopathy Medicines – Guidelines:
- If you are placing order inquiry by mail using this form, Please mention your complete address with pin code and landmark if any. Indicate Product Name and Quantity required in Comment box.
- Check COD box if your prefer Cash on Delivery (subject to serviceability of pin code in India only), Please note COD (Cash-on-Delivery) charges is Rs.50
- If you want Prepaid, leave checkbox blank. We will prepare your order and send you online link for payment. Upon payment your order will be processed and courier status shall be notified to you.
- We offer free delivery anywhere in India for orders over Rs.750
- International orders – overseas customers (US,UK and other countries) can purchase Homeopathy Medicines & Treatment via manual orders process only. Send us your requirements with full postal address and we will drop you a medicine Quote and if you APPROVE a Paypal Link for payment thereafter. After payment, we ship your parcel through expedited International courier like DHL, Fedex, Aramex etc and update you with Shipping details by mail. We respond within 24 hours! Get the trusted homeomart guarantee alongwith Paypal assurance for a hassle free shopping experience.
- If you are sending us a query, you need not fill address field
- Homeomart Helpline No: You can also reach us at +91-9686858499 or +91-831-3555300 during Office hours (10:30 A.M to 6:30 P.M IST on all weekdays including Saturday)
