Contact Us for Homeopathy Medicine Advice and Inquiries
Feel free to reach out to us for any advice on homeopathy medicines, product queries, purchase-related inquiries (such as order status and shipping tracking details), product related feedback, assistance with online doctor consultations, or any other information and suggestions. We are here to help and respond to your needs.
Frequently Asked Questions about Ordering Homeopathy Medicines Online
Q. Is my order shipped? When will it get shipped?
A. Once we receive your payment, we process and ship your order within 24-36 hours. If there are technical issues with the payment, we will notify you. For COD orders, our telecalling executive will confirm the order and inform you of COD charges and delivery times based on your pincode. The order is dispatched once confirmed.
Q. Where can I track the status of my homeopathy medicines order?
A. We ensure prompt delivery of your medicines. Once dispatched, you will receive status updates via email and SMS. In case of delays, contact us, and we will escalate the issue with the courier and respond promptly. We are also developing an order tracking app on our website for your convenience.
Q. How can I change my order if I selected the wrong homeopathy medicine?
A. You can modify your order at no extra cost by contacting us via email or phone. Alternatively, you can log into Homeomart, cancel your order, and reorder the correct items.
Q. I am unable to select a product size. What should I do?
A. If a product is out of stock, the size option may be unavailable. You can add the product to your wishlist or contact us, and we will notify you once it is back in stock.
Q. Why does the currency change back to INR at checkout?
A. Our store’s base currency is INR, and checkout is limited to this currency. Due to system limitations and the lack of support from PayPal and Stripe, international transactions may require manual assistance from our team.
Q. What should I do if I receive a damaged or wrong medicine?
A. Inspect the package before accepting it. If there are signs of damage, refuse the parcel and note the issue on the delivery sheet. Contact us for a speedy replacement. For wrong products, email us with a product image, and we will resolve the issue to your satisfaction.
Q. How can I order a homeopathy medicine not listed on your site?
A. If you don’t find a specific medicine, contact us with the name, size, and potency. We will strive to procure it for you.
Q. Do I need to pay customs duty for international orders?
A. We handle export paperwork to ensure hassle-free delivery. Occasionally, parcels may require additional scrutiny when held by Customs, and we will assist with any necessary documentation.
Online Ordering Guidelines
- Provide your complete address with pin code and landmark (if any) in the comment box when placing an order inquiry via email.
- Check the COD box if you prefer Cash on Delivery (serviceable in India only, with Rs. 50 COD charges).
- For prepaid orders, leave the checkbox blank. We will prepare your order and send an online payment link. Once paid, your order will be processed, and courier status will be notified.
- International orders: Contact us with your requirements and full postal address. We will provide a quote and a Payment details for payment. After payment, your parcel will be shipped via expedited international courier or India Post, and shipping details will be updated by email. We respond normally within 24 – 48 hours.
Homeomart Helpline No: +91-9686858499 or +91-831-3555300 during office hours (10:30 AM to 6:30 PM IST on weekdays and Saturday).
Legal Entity Name: Indibuy Private Ltd.
Brand: Homeomart.com
Registered Office:
CTS No 1317, Anujag,
1st Cross, Azam Nagar,
Belgaum, Karnataka,
India – 590010
Contact Email:
– General Queries: cs@homeomart.com
– Additional: homeomart@gmail.com
– Business: vasant@homeomart.com
Company Details:
– Tax Identification Number: GST # 29AAGCI5547P1ZR
– Company Identification Number: CIN U52100KA2022PTC158499
We are committed to providing you with a seamless shopping experience and the best homeopathy products and services.
